Refunds & cancellation

1. Free standard invitations

Your first 10 standard invitations are free, with the full evidence report and no card on file. AI-enabled invitations always use $10 credits. Nothing about the standard free allowance ever needs refunding.

2. Credit top-ups

• All credit purchases are final: top-ups are not refundable — including credits you haven't used yet.
• Nothing is ever lost: credits never expire, so an unused balance keeps its full value until you spend it on screenings.
• Buy as you go: top-ups have no minimums or packs — purchase small amounts as you need them rather than committing a large balance up front.

3. Billing errors — the exception

Duplicate charges, failed payments that were still captured, and amounts charged in error are refunded in full — no time limit, just tell us.

4. How to report a billing error

• Email hello@deepassessment.dev from your workspace's billing email with the transaction reference
• We confirm within 2 business days
• Corrections go back to the original payment method, normally within 5–7 business days (your bank or Razorpay may add processing days)
• Where GST was charged, the correction includes the proportional GST

5. Cancellation

DeepAssessment is pay-as-you-go: there is no contract to exit and nothing recurring you must cancel. If a recurring plan is ever active on your account, cancelling it stops future renewals immediately, and credits already granted remain usable.

You can delete your workspace at any time; deletion of associated data is handled per the privacy policy.

6. Contact

Refrit Private Limited · Pune, Maharashtra, India · hello@deepassessment.dev