Shipping & delivery

1. Nothing is shipped

DeepAssessment is an online software service. We do not sell or ship physical goods, so there are no shipping charges, carriers, delivery addresses or customs duties.

2. How purchased credits are delivered

• Instantly, online: when you top up, credits are added to your workspace balance as soon as the payment is confirmed — normally within a minute or two.
• Where to see them: the balance and every top-up appear in your workspace's billing history; Razorpay also emails a payment confirmation.
• Nothing to collect: there is no download, licence key or activation step — credits are usable on the next screening you send.

3. How the service itself is delivered

• Recruiters and hiring teams use DeepAssessment in the browser at deepassessment.dev after signing in.
• Candidates receive their assessment link by email and take it in the browser — no account or installation needed.
• Evidence reports are available in the workspace as soon as scoring finishes.

4. If credits have not arrived

If a confirmed payment has not shown up on your balance within 30 minutes, email hello@deepassessment.dev with the transaction reference. We confirm within 2 business days, and a payment that was taken without credits being delivered is either credited or refunded in full — see Refunds & cancellation.

5. Contact

Refrit Private Limited · Pune, Maharashtra, India · hello@deepassessment.dev